Returns & Refunds
At The Mona Experience, customer satisfaction is important to us. We want you to feel confident when shopping with us. Because our collection may include products fulfilled by different brands and suppliers, return eligibility and requirements may vary by product.
Return Requests
If you would like to request a return, please contact us through our Contact page and include your order number, the item you would like to return, and the reason for your request.
Please do not send a product back without receiving return instructions first. Returns sent without authorization may not be accepted.
Return Eligibility
To be eligible for a return, merchandise generally must be unused, unworn, unopened when applicable, and in its original condition and packaging.
Return eligibility may also depend on the individual brand or supplier responsible for fulfilling the product.
Beauty, Personal Care & Wellness Products
For health, hygiene, and safety reasons, certain beauty, cosmetic, skincare, personal-care, intimate, wellness, or similar products may not be eligible for return once opened, used, or unsealed.
Final Sale & Non-Returnable Items
Certain products may be designated as final sale or otherwise non-returnable. Any applicable restrictions may be displayed on the product page or communicated during the return process.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives.
If an item arrives damaged, defective, or incorrect, contact us as soon as possible. Include your order number, a description of the issue, and clear photographs of the product and packaging when applicable.
We will review the issue and work with the appropriate fulfillment partner to determine the available resolution.
Refunds
Approved refunds will be issued to the original payment method whenever possible.
After a refund is processed, your bank or payment provider may require additional time to post the funds to your account.
Original shipping charges and return shipping costs may be non-refundable unless otherwise required by law or the return results from an error with the order.
Exchanges
Exchange availability may vary by product and supplier. If you need a different size, color, or product, please contact us to determine what options are available.
Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We cannot guarantee cancellation once an order has entered processing, fulfillment, or shipment.
Questions About a Return?
Please visit our Contact page for assistance. Include your order number so we can help you as quickly as possible.
Thank you for shopping with The Mona Experience.